Refund Policy

"If emails are bouncing back at info@labubu-stores.com, please send us one at info.labubu-stores@gmail.com"

Thank you for shopping with Labubu-Store. We value your trust and satisfaction. Please read our return, refund, and cancellation policies carefully before making a purchase. By placing an order, you agree to the terms outlined below.

No returns or exchanges once the packaging is opened!

Return Policy

1. Return Eligibility

You may return an item within 90 days of receipt. Returns beyond this period will not be accepted.
The item must be unused, in its original packaging, and in the same condition as received.
No returns or exchanges once the packaging is opened!

2. Return Process

To initiate a return, please email us at info@labubu-stores.com with the following details:
- Order number
- Reason for return
- Photo of the item (if damaged or defective)
- Contact information
Returns sent without prior approval will not be accepted.
We have one return address in Asia; returning to a different address will void eligibility for a refund.
Customers are responsible for return shipping costs. We strongly recommend using a track & trace service, as untracked shipments will not be eligible for refunds.

3. Return Shipping

Returns are made at your own risk. Labubu-Stores is not responsible for lost packages or customs delays.
A track & trace number must be provided to confirm receipt of your return.

Refund Policy

1. Refund Processing

Once your return is received and inspected, we will notify you via email regarding approval or rejection of the refund.
If approved, refunds will be credited to your original payment method within 30 days.

2. Late or Missing Refunds

If you have not received your refund within 30 days, please check your bank account.
If the issue persists, contact us at info@labubu-stores.com for assistance.

3. Defective or Incorrect Items

If you receive a damaged or incorrect item, contact us within 48 hours of delivery.
A photo or video of the issue is required for verification.
We will send a free replacement or offer a refund based on our assessment.

4. Customer Complaints & Partial Refund Offers

If you are dissatisfied with your item but do not wish to return it, we may offer a partial refund as a goodwill gesture.
If you choose to return the item instead, return shipping fees remain the customer's responsibility.

Cancellation Policy

1. Cancellation Window

Due to our automated processing system, cancellations are only possible within 12 hours of placing the order.
If you wish to cancel within this timeframe, email us immediately at info@labubu-stores.com
After 12 hours, your order is finalized and cannot be canceled.

2. Cancellations Due to Order Processing Delays

If your order has not been processed within 5 business days, you may request a cancellation by emailing info@labubu-stores.com
Once an order is processed, it cannot be canceled and must be returned upon receipt.

3. Orders Already Fulfilled or In Transit

If your order has been shipped or is in transit, cancellations are not possible.
We advise waiting for delivery before requesting a return.

4. Cancellations Due to Long Delivery Times

Orders delayed beyond 10 business days may be reviewed for cancellation on a case-by-case basis.
If an order is significantly delayed, please contact info@labubu-stores.com.

Dispute Resolution

Chargebacks & Disputes

If you file a chargeback before contacting us, we reserve the right to refuse future business.
We offer partial refunds as an alternative to returns in cases of dissatisfaction.
Disputed orders must be returned to our warehouse before any refund is processed.