Shipping policy

Order Processing Time

All orders are processed within 1–3 working days (Monday to Friday). Once your order has been processed, you will receive an email confirmation followed by tracking details once the order has been dispatched.

Shipping Destinations & Estimated Delivery Times

We are pleased to offer delivery to the following regions and countries:

United Kingdom

Shipping Time: 8–12 working days
Delivery: Free shipping on all orders

Please note: Delivery times are estimates and may vary depending on customs, local postal services, and seasonal demand.

Shipping Confirmation and Tracking

Once your order has shipped, you will receive an email with your tracking number and link so you can monitor your delivery progress.

Delays

While most orders arrive within the estimated timeframes, occasional delays can occur due to holidays, peak periods, weather conditions, or customs checks.

If your order hasn’t arrived within the estimated window, we kindly ask that you allow an additional 3 working days before reaching out to us. After that, feel free to contact us at info@labubu-stores.com, and we’ll be happy to help.

Damaged or Incorrect Items

In the unlikely event that you receive a damaged or incorrect item, we sincerely apologise. Please email info@labubu-stores.com with clear photos of the issue. Our team will quickly review your case and arrange a replacement or resolution.